Before Your Dog Joins
Before your dog’s first Adventure, please make sure we have:

• Your dog’s full name and desexing status

• Any current or past surgeries, health conditions, injuries, allergies, behavioural or temperament concerns

• Your nominated vet clinic and their contact details for emergencies
   

All dogs must be:

• Fully up to date with vaccinations, including but not limited to Canine Parvovirus, Canine Distemper, Infectious Canine Hepatitis, Kennel Cough and Leptospirosis

• Treated for fleas, ticks and worms

• Currently registered with their local council
   

Please keep us updated if anything changes. This helps us tailor our care to your dog and respond quickly in an emergency.
 
Onboarding & Group Placement
When your dog first joins Zoomies Adventures, they’ll go through an onboarding period where we get to know their personality, play style, energy and social skills.
 
During this time, we may move your dog between groups and days to help with their training and find the pack that suits them best. Group placement is decided by the Zoomies team based on the needs and wellbeing of every dog in our care.
 
Zoomies reserves the right to:

• Decline an application if we can’t successfully place your dog into an existing pack

• Decline an application if we feel it compromises the health and wellbeing of your dog or any existing pack member

• Modify, postpone, decline or discontinue a service where reasonably necessary for the safety or wellbeing of the dog, other animals, people or staff
   

Regular Days & Routine
We are a membership based service. Adventure days are set when your dog joins and aren’t changed unless agreed with us in advance.
 
Our dogs thrive on routine and consistency within their pack. We build our schedules with every dog in mind, so we can’t always accommodate requests to change or swap days.
 
Cancellations & Reschedules
We need at least 24 hours’ notice to cancel or reschedule.

• 24 hours’ notice or more: no charge

• Between 12 and 24 hours’ notice: 50% of the session fee

• Less than 12 hours’ notice or no show: 100% of the session fee
   

Payment
Invoices are sent weekly to your nominated email address unless otherwise arranged. Payment is due by the invoice due date.

Services may be paused if invoices are overdue.

Extended Absences
Because we have a waitlist, we can only hold your dog’s place in the pack for a limited time. If your dog will be away for more than 4 weeks in a row, please let us know as early as possible.

The first 4 weeks away are free. From week 5 onwards, a holding fee of 50% of your usual weekly adventure fee applies for each week to keep your regular days.

If you’d prefer not to pay the holding fee, your dog’s spot may be offered to a dog on our waitlist. We’ll do our best to find new days on your return, but we can’t guarantee your original days or group.

Dogs returning after more than 4 weeks away may need a reassessment, as group dynamics can change while they’re away.

We understand life happens, so if your dog is away because of illness or injury, chat to us and we’ll work something out.

Days, Times & Locations
We operate Monday to Friday, 8:00am to 4:00pm.
Pickup and drop-off times vary depending on the day’s route and destination. Dogs are typically in our care for 1.5 to 3 hours per session.

Adventure locations are chosen by the Zoomies team based on weather, group dynamics, safety and individual dog needs. We use dog-friendly, council-approved spaces throughout Central Otago.

Safety, Risks & Vet Care
Our Adventures are off-lead group outings involving physical activity, natural environments and dog-to-dog interaction. Like any outdoor activity, this comes with some risk.

We take every reasonable precaution, including choosing safe locations, carrying first aid supplies and using trained staff. However, Zoomies won’t be held liable for injuries or incidents caused by natural hazards or unforeseen events.

If your dog becomes ill or injured, you authorise Zoomies to seek veterinary care on your behalf. Wherever possible, we’ll contact your nominated vet first. All vet and medical costs are your responsibility.

Dog Interactions & Incidents
Off-lead group play is a big part of what we do, and our team works hard to read body language and step in early to keep things calm and safe.

If your dog is involved in a fight, they’ll be stood down from Adventures for 2 weeks. We’ll let you know what happened as soon as possible.

After the stand down, we’ll reassess your dog before they return. This may involve a trial outing, a change of group or some training support. If we feel group outings are no longer the right fit, we may decline your dog’s return depending on the circumstances.

Photos & Media
We love sharing your dog’s adventures! You give Zoomies permission to photograph or video your dog for training, documentation or promotional purposes, unless you let us know in writing that you’d prefer we didn’t.

Some sessions may be recorded for quality assurance or educational use.
 
Public Holidays, Closures & Changes
We’re closed on public holidays. We’ll do our best to reschedule your dog’s Adventure to another day that week and will give you at least 3 days’ notice. You’re welcome to accept or decline the new day.

We don’t cancel for bad weather unless there’s an emergency. If that happens, we’ll contact everyone directly.
If a team member is unwell, we’ll do our best to reschedule your dog’s Adventure.

We close for 2 to 3 weeks over Christmas and New Year. Exact dates are confirmed each year.

Updates to These Terms
These Terms & Conditions may be updated at any time. We’ll let you know when they change.